Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Also the return label must be attached to your item.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: ringbaan oost 10, Tilburg, NB, 5013CA, Netherlands.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Aarhuispad 32, 3067PR Rotterdam
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery in the Netherlands
Orders above €50 are delivered free of charge within the Netherlands by PostNL. For orders under €50 shipping will cost €3,95. If you place an order before 15:00 on working days, your order will be delivered within two business days by PostNL.
Your order will be delivered for €4,95 to Belgium. Orders above €150 will be delivered free of charge. Delivery to Belgium takes approximately three working days.
General delivery information
When your order has been shipped, you will receive an e-mail confirmation with a Track & Trace code. If you want to follow the status of the shipment of your package, you can use this code on the Track & Trace page of PostNL.
If you receive the message “No reports have been found for this combination”, PostNL may not have processed the Track & Trace code yet. In that case, you can request the status of the shipment of your package the next working day.
If you have not received your order two working days after the dispatch notification and are still seeing this message, please contact our customer service and we will be happy to help you.
Not at home on the first delivery attempt?
Then the postman will try to deliver your package to the neighbors. If this does not work, the delivery person will leave a card with a “not at home code”. With this code you can choose a new delivery time yourself. This is possible until 10 PM. If you do not select a new delivery time, PostNL will usually visit you again on the next delivery day (Monday to Saturday). It may also be the case that the package is taken directly to a PostNL location during the second delivery attempt.
Not at home for the second delivery attempt?
The delivery person will leave a card for you that states where you can pick up your package. You can also find this information on Track & Trace and in the PostNL app.
Parcel delivered to a PostNL-location?
Your package will be kept at the PostNL-location for two weeks. After this period the package will be returned to the sender.